1. SHIPPING
Handing Time：1-2 Days
Transit Time：3-5 Days Delivery
Please Contact Customer Service To Get Your Nearest Return Address
Paypal：1-2 Work Days
Bank Card：5-14 Work Days （Different Banks, Different Processing Time)
About the customs duties and fees:The recipient is the importer of record and must comply with all laws and regulations of the destination. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient;we has no control over these charges, nor can we predict what they may be.
If you collect the goods, Customs requires clearance information and invoice. Please contact us first.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
2. DELIVERY
We are committed to improving our service and our customers’ shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.
Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.
We use DHL\UPS\TNT\FedEX for shipping and per order need Shipping fee $5 per order.
Delivery assured! If your goods are lost or checked, we will deliver them again.
Cautions:
• If you provide us with a false address, we are not responsible for redelivering the goods.
•Delivery date may be affected by coronavirus (COVID-19)
3. RETURNS
Return policy
It is guaranteed that our products will meet every customer’s needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.The following items are NOT returnable:*Any item that has been worn, used or altered.*Any item that is specified as non-returnable on its product page.*Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
German warehouse:
Recipient: H+WGmbH/o DEJ Umwelt GmbH
Recipient’s Note: G140
Street: Gustav-Kunst-Str. 2
Postcode: 20539
City: Hamburg
Province: Hamburg
Phone Number: 0049 176 3218 1293
USA warehouse:
Recipient: Andy King – ZhongQi
Address Line1: 801 FM1463
Address Line2: Suite 200 #386
Postcode: 77494
City: Katy
Province: TX
Phone Number: 832-829-9488
4. OUR PROCEDURE OF GOODS RETURN
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
If you want to exchange goods or return goods, please take a photo about the goods to us. We must confirm the status of the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
If you want an exchange,you must be pay the return shipping fee .We are responsible for the re-sent fee.
Payment means for refund: Credit Card, Paypal.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.